Your privacy is of great importance to Wijlhuizen B.V.. We therefore comply with the Privacy Act. This means that your data is safe with us and that we always use it properly. In this privacy statement, we explain what we at the website www.wijlhuizen.com do with information we learn about you. If you have any questions, or want to know exactly what we track about you, please contact Wijlhuizen B.V. Handling orders When you place an order with us, we use your personal data to handle it properly. We may give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company. To do this, we use your payment details, name and address, e-mail address, telephone number and billing address. We have a legitimate interest in this. We keep this information until your order is completed and for seven years afterwards (this is the legal retention obligation). Portal access Our portal gives you access to a management environment where you can set up, specify and change things for the website yourself. We keep a record of what you have done and when, so that there is proof. To do this, we use your name, phone number and e-mail address. We have a legitimate interest in this. We keep this information until the end of our service to you. Contact form and Newsletter The contact form allows you to ask us questions or make requests. For this, we use your e-mail address and name and address details. We have a legitimate interest in this. We keep this information until we are sure you are satisfied with our response. You can subscribe to our newsletter. It contains news, tips and information about our products and services. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link. You can also do this via your account. You can also do this via the portal. Your e-mail address is automatically added to the list of subscribers. This data is kept until you cancel the subscription. Your account Certain areas of our website require you to register first. You must then provide information about yourself and choose a user name. We use this to create an account, which you can log into using that user name and a password of your choice. To do this, we use your name, phone number and e-mail address. We have a legitimate interest in doing this. We keep this information until you delete the account. We store this information so that you don’t have to fill it in again and again, and so that we can contact you more easily when needed at the website. You can edit information through your account whenever you want. Advertising We would like to send you advertising about offers and new products or services. We do this:
- by e-mail
- via social media
- by phone
You can object to this advertising at any time. Each e-mail contains an unsubscribe link. You can block us or use the unsubscribe option. You can indicate this when you receive a call. Through your account, you can also communicate this. Through the portal, you can also communicate this. Provision to other companies or institutions With the exception of the partners mentioned above, we do not under any circumstances provide your personal data to other companies or institutions, except if we are legally obliged to do so (e.g. if the police demand it in case of suspected crime). Cookies Our website uses cookies. Cookies are small files where we can store information so that you do not have to fill it in every time. But they also allow us to see that you are visiting us again. When you visit our website for the first time, we display a message explaining cookies. In doing so, we will ask for your consent to the use of these cookies. You can disable the setting of cookies via your browser, but some things on our website will then no longer work properly. Google Analytics We use Google Analytics to track how visitors use our website. We have entered into a processing agreement with Google. This contains strict agreements on what they are allowed to track. We allow Google to use the Analytics information obtained for other Google services. We allow Google to anonymise IP addresses. Security Security of personal data is very important to us. We ensure that your data is properly secured with us. We constantly update security and pay close attention to what can go wrong. Data protection officer We have appointed a so-called data protection officer. This person is responsible for privacy within our organisation. Our data protection officer is called M.A. Hoogerduijn and can be reached by e-mail at mh@wijlhuizen.com and by phone at 026-3760290 for all your questions and requests. Changes to this privacy statement When our website changes, we naturally also have to update the privacy statement. So always note the date above and check regularly for new versions. We will do our best to announce changes separately as well. Inspection, modification and deletion of your data If you have any questions or want to know what personal data we hold about you, you can always contact us. Please see the contact details below. You have the following rights:
- get an explanation of what personal data we have and what we do with it
- access to the precise personal data we hold
- having errors corrected
- having out-of-date personal data deleted
- revocation of consent
- object to a particular use
Please ensure that you always clearly state who you are, so that we can be sure that we do not amend or delete data belonging to the wrong person. Filing a complaint If you feel we are not helping you in the right way, you have the right to file a complaint with the regulator. This is called the Personal Data Authority. Contact details Wijlhuizen B.V. Beijerinckweg 17 6827BN Arnhem
